How do I reach you?
Here's our Contact Page here
How do I find my size?
With each dress being made individually means that our dresses and tops can run a little differently from one fabric to another. If you're not sure you can email us at email@example.com and we can help figure out the best size for you.
How long does my order take to ship?
Typically, orders will ship within 24 hours. Please allow up to one week for shipment during a sale.
How much is domestic shipping?
Domestic shipping within all US states is completely FREE.
Do you ship worldwide?
Yes, we do! Worldwide shipping starts at roughly $30.00. Please note that we are not responsible for customs fees and we strongly urge the customer to research their country's policies and fees before purchasing. We offer free shipping on all domestic orders international orders DO NOT qualify for this offer.
Are sale items final sale?
Purchases made using a sale coupon or purchases of on sale items are final sale and not eligible for return, exchange or store credit.
What is your return policy?
All styles are eligible for a return, exchange or store credit, within the 7 day return policy specified below.
How do I initiate a domestic return?
We will gladly accept unworn, unwashed merchandise purchased on Heart & Hands for return with original tags attached. Unfortunately if you have removed the tags from your dress, it will be completely ineligible for a return of any kind.
Please contact us here to initiate your return.
Be sure to include the original invoice in the box with your return so it can be processed properly! Please note that return shipping is the customer’s responsibility. The date an order is delivered is considered the day the dress is received, regardless of where you are in the world.
Please allow 2-3 weeks for your return to be received and processed.
*Due to the limited nature of our dresses, we are unable to offer direct exchanges or hold items for exchange.